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Return & Exchange

Return & Exchange

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

1. We don't offer exchange service because the high return shipping cost.

2. We will replace lost or damaged orders free of charge, we also accept unconditional return but customers should pay for shipping cost. A PayPal refund should show in your account instantly. If you use other payment method, it will take 3-5 working days for you to receive.

Return Address:
Name: Eddie
Tel: 86-18773985039
Address Line 1: Junmei Times Tea Industry Ltd
Address Line 2: #809, No.6, Shuiyougang, Gulou District
City: Nanjing Province: Jiangsu
Country: China Zip: 210013

3. Contact us if you have questions:

Call Us: (86)15318746511

Mon-Fri: 9:00 am - 6:00 pm
Sat: 9:00 am - 4:00 pm
Sun: 9:00 am - 2:00 pm

Send us an email