Frequently Asked Questions（FAQS）
Phone Number: (86)15318746511
Mon-Fri: 9:00 am - 6:00 pm
Sat: 9:00 am - 4:00 pm
Sun: 9:00 am - 2:00 pm
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Join us on instgram, we will annouce new activity at first time. https://www.instagram.com/lapsangstore/
All Zheng Shan Tang Series and Yuanzheng Series Products are from Wuyi Mountain National Reserve. China only. And Junmei China Black Teas from ten tea major regions from China
Will be coming soon.
It can take between 10-14 working days for stock of an item to be replenished, but to be notified as soon as stock becomes available, you can click into the product page and enter your email address into the ‘Notify me when back in stock’ box to receive an automated email as soon as it’s available.
Once your order has been dispatched, please allow the maximum amount of working days for delivery to receive your order (Standard Shipping: 7-15 working Days, Express: 5-15 working days and International: 20 working days). If you haven’t received your order within these timescales you can contact our Consumer Service team either by email at firstname.lastname@example.org or by telephone.
You will receive an email with a link to track your order.
For DHL: https://www.dhl.com/en/express.html
For Others: https://www.17track.net/en
For more information on shipping delivery, check Shipping policy. For speical products or shipping address, we may use EMS shipping, you will get email notification before we ship your products.
We acccept return with unconditional. If don't have quality problems and damaged during transportation, buyers should pay for the shipping cost by themself.
Currently we don't have, if has. We’ll always try our best to inform you of this before shipping your order.
For Local Warehouse Shipment, it will take 2-4 Business Days For you to receive.
For DHL Express Shipment, it will take 3-5 working days for you to receive.
For EMS Express Shipment, it will take 10-15 working days for you to receive.
If your order havn't been shipped and status is processing, we can change the address for you, please straight call and email us.
We’re really sorry about that – please send us the email of receiving your order giving details of the damage and some images within 14 days, quality problem with 30 days(start from delivery date) so we can get it resolved for you as quickly as possible. We will resent the new products to you free of charge.
Sorry that we currently don't offer return service, if you dissatisfied with our teas, please contact us about the product details.
We can ship orders to PO Box addresses but it may cost extra time.(Standard Shipping Only)
No problems, emai us about your products, we will send you the paypal invoice to your account to fullfill the payment.
In the payment stage, add the promotional code to the ‘Promotional Code’ box and click ‘Apply.’
Accepts the following payment methods:
Credit Card: Visa, MasterCard, Maestro, American Express,JCB,Diners Club，Union Pay and Boleto.The total will be charged to your card when the order is shipped.
PayPal: Shop easily online without having to enter your credit card details on the website.
Alipay（Direct）:Alipay,Alipay HK,GCash,Touch`n Go,Kakao Pay.
A PayPal refund should show in your account instantly. If you use other payment method, it will take 3-5 working days for you to receive.