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Return & Refund policy

WE ARE ALWAYS HERE TO HELP. 

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

If the item you received is damaged/missing, please contact us, we will reissue/partial refund for you free of charge, please do not return it.

If you want to return/exchange for personal reasons, you will be responsible for additional shipping costs.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at lapsangstore@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@lapsangstore.com ,let us know what you'd like in exchange and we’ll get you set up with a new order.Send your item to: Room 106, No.6 shuiyougang road,  Nanjing, 210013 Jiangsu, China.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Room 106, No.6 shuiyougang road,  Nanjing, 210013 Jiangsu, China

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Exchange & Return FAQ

Do I Have To Pay For The Shipping Of My Return/Exchange?

If you are returning your order for a refund, you will be responsible for your own return shipping costs. The shipping label amount will be deducted from your total refund. If you are using your own shipping label, we recommend that you send your package with tracking included as we cannot take responsibility for lost returns.

Can I Get Help?

We're happy to help you. Please email our team at support@lapsangstore.com.

When Will I Receive My Refund?

A full refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned tea extensions were not opened. Once your extensions have been delivered back to our warehouse, this can take up to 3-5 business days to finalize.

Note: Most financial institutions will take an average of 3-5 business days to process the refund, however, it could take longer. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us. For more information, we recommend contacting your credit card provider.

Will I Be Refunded My Express Shipping Cost?

No. Express shipping costs are non-refundable.

Can I Return Or Exchange An Opened Set?

No. We take matters of hygiene and public safety seriously and do not allow opened items to be returned for the safety of all of our customers. Once your package arrives at our warehouse, it will be inspected to ensure the pakege haven't been tampered with. If we find the pakege have been tampered with, you will not receive a refund or an exchange. If you have any questions or concerns, please email our team support@lapsangstore.com.

 

환불 및 반품 정책

언제든지 친절하게 도와드리겠습니다.

반품

반품기간은 30일이내 가능합니다. 구매 후 30일 지났을 경우 환불이나 교환이 불가합니다.

받으신 상품이 파손됐거나 누락된 경우, 먼저 반품신청 하지 마시고 저희에게 연락주시면 무료로 재발송하거나 부분환불을 도와드리겠습니다.

단순변심으로 반품 또는 교환을 원하시는 경우, 왕복 배송비용은 고객님 부담입니다.

반품 가능한 조건은 다음과 같습니다. 상품 개봉되지 않은 상태에서 원래 포장상태여야 합니다.

일부 품목은 반품이 불가능합니다. 식품, 꽃, 신문, 잡지 등의 상품은 상품을 반품할 수 없습니다. 또한 개인 또는 위생용품, 위험한 물질, 인화성 액체나 가스와 같은 상품도 반품을 받지 않습니다.

추가로 반품이 불가능한 품목:

- 기프트 카드

- 다운로드 가능한 소프트웨어 제품

- 일부 건강 및 개인용품

반품 완료하기 위해서 영수증 또는 구매 증명서가 필요합니다.

구매한 상품을 제조업체로 보내지 마십시오.

일부 경우에는 부분환불만 가능합니다 (해당 사항이 있는 경우):

- 사용 흔적이 명백한 책

- 개봉된 CD, DVD, VHS 테이프, 소프트웨어, 비디오 게임, 카세트 테이프 또는 레코드판

- 원래 상태가 아닌 상품, 파손된 상품 또는 저희의 잘못이 아닌 다른 이유로 누락된 부분이 있는 상품

- 배송 후 30일 이상 지난 상품

환불 (해당 사항이 있는 경우)

반품한 상품이 접수되고 검사된 후에, 저희가 이메일을 통해 해당 내용을 고객님께 전달드립니다. 환불이 승인되었거나 거부되었는지도 같이 알려드리겠습니다.

환불이 승인된 경우, 해당 금액은 자동으로 고객님의 신용카드나 원래의 결제 수단으로 일정 기간 이내에 환불됩니다.

지연 또는 누락된 환불 (해당 사항이 있는 경우)

환불을 아직 받지 못한 경우, 먼저 은행계좌를 확인해주세요.

그다음에 카드사에 연락해보세요. 환불이 완전히 될때까지 시간좀 소유될 수 있습니다. 가끔 진행해야한 과정도 있습니다.

모든 절차를 거쳐도 여전히 환불을 받지 못한 경우, lapsangstore@gmail.com으로 저희에게 연락해주세요.

 

할인된 상품 (해당 사항이 있는 경우)

정가 상품에만 환불이 가능하며, 안타깝게도 할인된 상품은 환불이 불가합니다.

상품 교환 (해당 사항이 있는 경우)

상품이 결함이 있거나 손상된 경우에만 상품 교환진행해 드립니다. 동일한 상품으로 교환을 원하시면, support@lapsangstore.com으로 이메일을 보내주시면 재배송으로 도와드리겠습니다. 반품 상품은 다음 주소로 보내주세요: 중국 지앙쑤성 난징 210013, 수우강로 6호 106실.

상품이 선물로 구매되고 선물 받는분으로 수령되신 경우, 반품한 상품의 가치에 상당한 상품권을 받으실 수 있습니다. 반품한 상품이 접수되면, 상품권이 우편으로 발송될 것입니다.

상품이 선물로 구매했지만 구매 시 선물로 표시되지 않았거나 선물 주신 분이 직접 선물을 주시려고 상품을 수령하신 경우, 저희는 환불을 선물 보내주신분께 환불해드리고 해당 환불사실도 주문자께 알려드립니다. 

배송

상품을 반품하시려면 다음 주소로 상품을 보내주시기 바랍니다:

중국 지앙쑤성 난징 210013, 수우강로 6호 106실.

상품 반품에 대한 반품비용은 고객님 부담입니다. 반품비용은 환불되지 않습니다. 만약 환불이 받으셨다면, 반품비용은 환불금에서 차감됩니다.

상품 교환의 경우, 교환된 상품이 고객님께 도착하는 데 걸리는 시간은 거주지에 따라 다를 수 있습니다.

상품 가격이 $75 이상인 경우, 추적 가능한 운송 서비스를 이용하시거나 배송보험을 가입하는 것을 권장합니다. 저희쪽에서는 반품된 상품이 안전하게 반품되는 과정을 보장하지 못 합니다.

교환  반품 FAQ

반품 또는 교환의 배송비용을 지불해야 하나요?

주문을 환불하려면 반품 운송비용은 고객님 부담입니다. 운송비용은 총 환불금에서 차감됩니다. 개인 반품 운송 라벨을 사용하는 경우, 상품을 추적할 수 있는 업체를 이용하는 것을 권장합니다. 분실된 반품에 대해서는 책임을 지지 않으니 이점 유의해주시기 바랍니다.

도움을 받을  있나요?

당연히 도와드리겠습니다. support@lapsangstore.com으로 연락주시면 됩니다.

환불은 언제 받을  있나요?

반품한 제품은 개봉되지 않은상태 확인하고 접수한 후 결제 수단으로 전액 환불해드립니다. 소포가 창고로 도착한 후에는 최대 3-5 영업일이 걸릴 수 있습니다.

참고: 대부분의 금융기관은 환불 처리에 평균적으로 3-5 영업일이 소요되지만, 더 오래 걸릴 수도 있습니다. 금융기관에서 환불이 반영되기까지 최대 7 영업일이 소요될 수 있습니다. 더 자세한 정보는 신용카드 제공업체에 문의하는 것을 권장합니다.

반품배송 비용도 환불받을  있나요?

아닙니다. 반품 배송 비용은 환불되지 않습니다.

개봉된 상품을 반품하거나 교환할  있나요?

아닙니다. 저희는 위생과 공공 안전 문제를 신중하게 고려하며, 개봉된 상품의 반품은 모든 고객의 안전을 위해 허용하지 않습니다. 상품이 창고에 도착한 후에는 개봉 여부를 확인하기 위해 검사됩니다. 상품이 개봉되었다고 판단되면 환불이나 교환이 이루어지지 않습니다. 궁금한 사항이나 우려사항이 있으시면 support@lapsangstore.com으로 문의해주세요.