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LAPSANGSTORE · Discover Chinese tea

How to order from LAPSANGSTORE

Choose your tea and pack, review the delivery and payment information, and follow your order after checkout.

1. Choose a tea and check the pack

Read the product description and select the required pack or variant. Check net weight, quantity, harvest information and whether the selected option includes teaware. The selected option determines what you order.

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2. Review your basket

Add the selected item to your basket, then check each product, option and quantity before continuing. An item in the basket is not a completed order. Review any discount after applying its code.

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3. Enter delivery and payment details

Available delivery methods, shipping charges and the taxes or duties shown for your order are presented at checkout. Review the final quote for your destination before paying. Contact the team before ordering if any charge or delivery arrangement is unclear.

Use an email address you can access and a complete delivery address. Provide any customs information requested for your destination through the checkout or the carrier’s official process. Check the total and payment method before completing payment.

4. Keep your confirmation and follow delivery

Keep your order number and confirmation email. When tracking information is available, use the link provided with the order. If you cannot find a message, check spam folders and contact us with the email used for the order.

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We can help with your order

For an address correction, payment problem or order question, contact support@lapsangstore.com with your order number as soon as possible. The team will check the order’s current status before confirming what can be changed.

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Delivery information

Available delivery methods, shipping charges and the taxes or duties shown for your order are presented at checkout. Review the final quote for your destination before paying. Contact the team before ordering if any charge or delivery arrangement is unclear.

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Quality issues and refunds

For a product-quality issue, send your order number, product name, a description and clear photos to support@lapsangstore.com. We do not accept returns or exchanges for reasons unrelated to the product’s own quality; a refund will be arranged for a confirmed product-quality issue.

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