Frequently asked questions

Choose a product and an available size or option, then add it to your cart and continue to checkout. Check the items, delivery address and total before paying. If you cannot complete an order, contact us with the product name and your destination so we can help you check the next step.

Please use the payment methods displayed at checkout for your order. The available options may differ by destination or checkout settings. If your preferred method is not shown or a payment appears unsuccessful, contact us before trying another payment so we can help you check the order status.

Enter your delivery destination at checkout to see whether a shipping option is available for the items you have selected. If your country or address is not supported, contact us before placing an order. We can check the destination and products rather than assume that every item can be shipped everywhere.

Check the shipping options and charges shown at checkout for your destination. Delivery estimates are not guaranteed arrival dates; customs processing, holidays and carrier conditions can affect transit. If you need tea by a particular date, contact us before ordering so we can check the available options.

Look for the dispatch email and follow the tracking link provided for your parcel. Tracking updates may take time to appear after the carrier receives it. If you cannot find the email, the tracking information looks unusual or delivery is delayed, send your order number to our support team for a check.

Contact us as soon as possible with your order number and the change you would like to request, including any corrected delivery address. We will check the order's current processing or dispatch status and confirm what is possible. Sending a request does not by itself confirm that the order has been changed or cancelled.

We do not accept returns or exchanges for reasons unrelated to the product's own quality. If there is a problem with the product's own quality, we will arrange a refund.

Stop using the product and contact support@lapsangstore.com with your order number and a description of the concern. If possible, include clear photos of the product, packaging and label so we can check the details. Do not taste tea that you suspect may be spoiled.

Please contact us with your order number, the item you expected and what you received. Photos of the parcel and its contents, if available, can help us check the packing and dispatch details. We will investigate the discrepancy and contact you about the next steps; missing or incorrect items are reviewed separately from product quality concerns.

Contact us with your order number and describe the damage, including whether it affects the outer parcel, the product packaging or the product itself. If possible, photograph the parcel, shipping label and affected items. We will check the available information and confirm the next steps rather than assume that every delivery issue is a product quality problem.

Oolong tea is a good place to start. Try a lighter, floral oolong if you enjoy a fresh fragrance, or a roasted oolong if you prefer a deeper, toastier flavor. Tell us what you like to drink and what you brew with if you’d like help choosing a tea.

Smoked Lapsang Souchong develops its characteristic smoky aroma during processing. Non-smoked teas can bring out sweet, floral or dried-fruit notes. Check the product name and tasting notes for the style you prefer. Our 1568 product is non-smoked.

Floral, fruity and honey-like notes can develop naturally from the tea plant cultivar and the way the tea is processed. Jasmine tea is traditionally scented with jasmine flowers. Check the ingredient list for the specific product if you want to know how it was made.

No. Freeze-dried instant tea powder is typically made from brewed tea that is then dried so it can dissolve in water. Matcha is finely ground green tea leaf. The two differ in preparation and texture.

Tea leaves naturally contain caffeine. No single tea category always has the least. The amount in your cup depends on the tea cultivar, how much leaf you use and how you brew it. Caffeine sensitivity varies from person to person.

The harvest date tells you when the tea leaves were picked. Mingqian means picked before Qingming, the traditional Chinese solar term in early April. The term is commonly used for spring green teas. Cooler early-spring weather can slow growth, so Mingqian teas are often valued for tender buds and a fresh taste. Check the specific tea’s origin and tasting notes when choosing.

Choose a flavor the recipient is likely to enjoy, then check the pack size, ingredients and packaging shown on the product page. Some products have gift-box options, while others use everyday pouches or tins. If you need help matching tea with teaware or confirming a packaging option, contact us before ordering.

For a small gaiwan, a traditional Chinese lidded bowl, start with 3–5 g of tea and water at 95–100 °C. Keep the first few infusions short, up to about 15 seconds each, and drain the tea completely after each pour. Adjust later infusions to taste. Follow the product’s brewing instructions for the best starting point for that tea and vessel.

As a starting point, put 2–4 g of green tea in a glass, add water at 85–90 °C and let the leaves unfurl for about 2–3 minutes. For a lighter cup, use less tea or shorten the steep. See the specific product’s brewing instructions for details.

Use a gaiwan or a small teapot for several short infusions and notice how the aroma changes. For example, our Tea Ticket Da Hong Pao brewing guide suggests 8 g, boiling water and quick initial pours. Other oolong teas may need a different amount or temperature. Follow each product’s brewing instructions.

Not every tea needs a rinse. Many fresh loose-leaf green and black teas can be enjoyed from the first infusion, while some compressed or aged teas have a brief rinse in their product directions. Follow the specific guide. A rinse is a preparation choice, not a way to make suspect or spoiled tea suitable to drink.

Use fresh drinking water with no strong odor. Filtered water or a relatively low-mineral bottled water can be a useful starting point if your tap water makes tea taste flat or leaves heavy scale. Compare the same tea with another drinking-water source before changing several brewing variables at once.

Many loose-leaf teas can make several infusions, but there is no fixed number that proves quality. Leaf quantity, vessel size, water temperature and steeping time all matter. Use the product guide as a starting point, lengthen later infusions gradually and replace the leaves when the flavor no longer appeals to you.

For an overly strong or bitter cup, try less leaf, a shorter infusion or a lower temperature suited to that tea. For a weak cup, adjust the leaf amount or time instead. Change one variable at a time. If unexpected sourness comes with dampness, mustiness or other signs of spoilage, stop using the tea and contact us.

Many of our teas can be cold-brewed. Add tea and drinking water to a clean, covered glass bottle or pitcher, then steep in the refrigerator. Keep it chilled. Check the specific product’s brewing instructions for the tea-to-water ratio and chilling time.

Keep tea away from moisture, direct sunlight, heat and strong smells. Use its original protective packaging or a suitable container, and close it carefully after use. Do not store it beside spices, cleaning products or kitchen steam. Some aged-tea styles have different packaging needs, so follow the storage directions for the particular product.

Refrigeration can help preserve green tea’s freshness. For tea you’ll finish within a few weeks, a cool, dark place at room temperature is also suitable when the package permits it. Keep refrigerated tea tightly sealed against moisture and odors. Let the unopened package come to room temperature before opening to reduce condensation.

Follow the date and storage instructions on each package. If a package states “36 months,” that is the labelled best-before period for that product under the stated storage conditions.

Green tea, yellow tea and lightly oxidized oolong teas are valued for freshness. Black tea and roasted oolong teas can mellow as their aroma changes. Some white teas and pu-erh teas can develop with age under suitable storage. Greater age alone does not establish better quality.

Keep tea dry, protected from light and away from strong odors, and follow the packaging instructions. Do not drink tea that has become damp or smells musty.

Fine silver or golden hairs are normal on many teas. They are natural hairs on tender buds and young leaves. Silver-white hairs are common on some green and white teas, while golden hairs can appear on black teas such as Jin Jun Mei and Dianhong. A few fine hairs can also float in the tea liquor.

Normal hairs are generally short and fine, following the surface of the buds and leaves. Unexpected patches, clumps of fuzz, dampness or a musty or sour smell are warning signs. If you are unsure, stop using the tea and contact us with photos. Do not taste it to test whether it is safe.

Tea can pick up smells from its surroundings, which may change its flavor. Check the packaging and move unaffected tea away from the odor source. If the leaves or packaging are damp, smell musty or appear spoiled, do not drink the tea or try to restore it by reheating. Contact us with the product and order details.

The six main categories are green, yellow, white, oolong, black and dark tea, grouped by processing style. Oolong is partly oxidized, black tea is more fully oxidized, and dark tea includes post-fermented styles. Scented teas such as jasmine are made using a base tea; the flower name alone does not identify that base.

The name Bai Cha refers to the pale tender leaves that appear in spring. Our Anji Bai Cha is made from the Baiye No. 1 cultivar grown in Anji, Zhejiang, and goes through the heat-fixing step used to make green tea. Brew it as a green tea.

Lapsang Souchong is a black tea from the Wuyi Mountain area around Tongmu Pass, Fujian, with a tea-making tradition that spans more than four centuries. The traditional smoked style is made using local pine wood in a wooden tea house called a Qinglou, which gives it a distinctive pine-smoke aroma and longan-like flavor. Smoked and non-smoked styles are both available. Check the tasting notes for the specific product.

Jin Jun Mei is a bud-based black tea associated with Tongmu in the Wuyi Mountains. According to the brand history of Zheng Shan Tang, this tea was developed in Tongmu in 2005. It is known for floral, fruity and honey-like notes. Check each product’s origin and leaf selection when choosing.

Zheng Shan Tang’s Junmei black teas use fresh leaves from different Chinese tea regions, with leaf selection tailored to the tea. They use Junmei processing developed from Jin Jun Mei and follow the Junmei Black Tea group standard. The aim is to bring out a fragrant, fresh and mellow style while retaining each region’s character. For example, our Linglong Gold uses one bud and one leaf, blending material from several tea regions.

Wuyi rock tea, or yancha, is a partially oxidized oolong tea from Wuyishan, Fujian. China’s geographical indication standard describes a tea made from suitable cultivars grown within the protected area and processed using distinctive traditional methods, with the characteristic yan yun or “rock character” of mineral structure and floral aroma. Growing conditions, cultivar, oxidation and roasting all shape the taste. Common examples include Rougui, Shuixian and Da Hong Pao. Compare the origin and roast level when choosing.

No. Da Hong Pao is also used as a commercial tea name, including for blends, so the name alone does not establish that a product is entirely Qidan. Look for an explicit cultivar or blend description in the listing. If that information is not given and matters to your choice, ask us before ordering.

Raw pu-erh (sheng) and ripe pu-erh (shu) are made differently. Ripe pu-erh undergoes controlled pile fermentation, which gives it a different starting flavor from raw pu-erh. Both can change during storage, and age alone does not establish quality. Our PT02 product is a ripe pu-erh from Yunnan.

White tea is mainly made through withering and drying. Silver Needle, White Peony and Shou Mei refer to different leaf selections or styles within the category. Shou Mei generally contains more leaves than Silver Needle. It may be sold loose or pressed into cakes. Check the specific product’s form, harvest information and brewing instructions.

LAPSANGSTORE is an online shop for Chinese tea, teaware and tea learning. The selection includes black, green, oolong, white and other tea styles, with product pages describing individual origins and preparation. You can compare those details to find a tea that fits your taste, or contact our team if you need help choosing.

Zheng Shan Tang is known for Wuyi black teas such as Lapsang Souchong and Jin Jun Mei. Junmei China is its range of black teas from several Chinese regions, made using Junmei processing and local tea leaves. Compare the origin, leaf selection and flavor of each product.

Check the individual product page and its package label for the tea's origin, raw material and ingredients. These details can differ within the same brand or tea category. If a specific region, ingredient or blend detail is essential to your purchase and is not stated clearly, contact us before ordering rather than infer it from the product name.

Keep the original packaging and purchase information. Some products carry verification marks or codes, but packaging features differ by product and version. Follow the verification instructions on the package, or contact us with clear photos and label details. Dry-leaf color, aroma or one packaging feature alone is not a reliable authentication test.

Certification and test reports have a defined scope, such as a particular tea, producer or batch. A single document cannot cover every product. If you need a certificate or test report for a specific tea or destination market, send us the product details. We will check which documents are available and what they cover.