Phone Number: (86)15318746511
Mon-Fri: 9:00 am - 6:00 pm Sat: 9:00 am - 4:00 pm 　 Sun: 9:00 am - 2:00 pm
Email: support@lapsangstore.com

Unlike small farms that cannot guarantee product quality, we are a well-known tea brand company in China. All our products have undergone standard pesticide residue testing, and we have complete product production and traceability information, and we can provide inspection reports. We can provide products that meet the standards of various countries, as well as organic tea products with more complete certifications.

As a website that specializes in selling high-end Chinese tea and has received excellent customer reviews, we are very confident that we can provide you with high-quality products and services.If any missing, wrong delivery or order delay occurs due to our reasons, we will provide corresponding refunds or other compensation.Please refer to our Return and Exchange Policy for details：https://lapsangstore.com/pages/return-refund-policy

We are committed to providing standard, clean and delicious Chinese tea to customers all over the world. If you don't know how to choose tea, you can consult our customer service through online chat and describe your taste, age, and tea drinking method. You can also click this link to learn our Chinese tea class for beginners https://lapsangstore.com/pages/chinese-tea-academy-for-beginner

We welcome your visit at any time. In fact, we have more than 2,000 offline stores in hundreds of cities in China. We are very honored to host you. If you want to experience tea making and visit tea gardens, the best season is March to June. Most of the high-quality Chinese tea is made during this period every year. We can provide more thoughtful services in these cities: Nanjing, Hangzhou, Wuyishan, Qingdao, Beijing, Hubei Badong.

Of course, most of our team members are in Nanjing, China and Seoul, South Korea. We will also participate in tea exhibitions and cultural activities in the United States, Hong Kong, Australia, Russia, Malaysia, etc. If you want to meet us and learn the tea ceremony, please follow our official twitter/Instagram @lapsangstore for the latest updates.

You can earn points by creating an account, following our social accounts, and purchasing orders. You can also redeem discount codes by using your points. For more information on how to use your points, please visit https://lapsangstore.com/pages/points-program

As the world's first black tea, the authentic traditional craft lapsang souchong has the characteristics of pine smoke and longan flavor. Its production area is strictly limited to the core area of Wuyi Mountain. As a company that has inherited the lapsang souchong production company for 400 years, our company has always insisted on making lapsang souchong with traditional and innovative craftsmanship. You can learn about lapsang souchong and buy it on this page:https://lapsangstore.com/pages/all-about-lapsang-souchong

Jin Jun Mei is currently the most high-end black tea in China. It is made from extremely precious raw materials, has a strict production process, and has a unique taste and aroma. It is a representative of modern Chinese famous teas. Authentic Jin Jun Mei must be made from the core production area of Wuyishan Nature Reserve, the buds of the local high-altitude mountain sexually propagated Caicha variety, and are only picked and produced once a year. In 2005, Jin Jun Mei was successfully developed by our company. After it was launched into the market in 2008, it quickly triggered a craze for black tea consumption among Chinese people and gradually became a world-renowned Chinese black tea. For more information, please check https://lapsangstore.com/pages/all-about-jinjunmei

We have specially prepared this black tea manual (currently mainly Zhengshan Xiaozhong and Jin Junmei black tea) and translated it into multiple languages for you to download and learn. https://lapsangstore.com/blogs/guide-book/a-guide-book-for-all-chinese-black-tea-lovers-by-zhengshantang

Green tea is the most consumed tea in China, and each tea-producing area has its own representative green tea. We specially selected the ten most famous Chinese green teas (such as West Lake Longjing, Mengding Ganlu, etc.) and made this sampler G, which is very suitable for beginners: https://lapsangstore.com/products/sp07?_pos=1&_sid=720ec0371&_ss=r

Scented tea, represented by jasmine tea, is blended and scented with tea leaves and fragrant flowers so that the tea leaves absorb the fragrance of the flowers. There are also osmanthus tea, jasmine tea, grapefruit tea, gardenia tea, etc. Because of the flavor characteristics of the flowers themselves, jasmine and green tea are more compatible, while osmanthus and black tea are more compatible. The scenting of scented tea is to mix fresh flowers with tea leaves. In a static state, the tea leaves slowly absorb the fragrance of the flowers. Then the flowers are removed and the tea leaves are dried to become scented tea. Such a complete process is called "one scenting". High-quality jasmine tea needs to be scented more than 5 times, or even up to 9 times. The final products of jasmine tea in Fuzhou and Guangxi generally do not contain fresh flowers, while in recent years, Sichuan jasmine tea will retain fresh flowers at the end in pursuit of a more beautiful visual effect. Both types of jasmine tea are sold on our website.

Green tea is an unfermented tea and is the most produced tea in China. The basic production process is divided into three steps: killing green tea, rolling and drying. The green tea that is killed by heating and finally fried is called fried green tea, the green tea that is finally dried is called baked green tea, the green tea that is dried in the sun is called sun-dried green tea, and the green tea that is killed by steam is called steamed green tea. Most of China's green tea is fried green tea, such as West Lake Longjing, Biluochun, Lu'an Guapian, etc., the baked green tea includes Taiping Houkui, Huangshan Maofeng, etc., the sun-dried green tea includes Dian Green(yunnan green tea), and the steamed green tea includes Enshi Gyokuro, while Japanese matcha and sencha are both steamed green tea.

Black tea is a fully fermented tea, and its basic process is withering, rolling, fermentation, and drying. Chinese black tea includes Lapsang Souchong, Gongfu black tea, and broken black tea. Among them, the most famous Lapsang Souchong is the earliest black tea. The most famous Gongfu black teas are Keemun black tea and Dianhong (Yunnan black tea). Due to its relatively poor quality and lack of cost advantage, the output of Chinese broken black tea has gradually decreased.

Oolong tea is a semi-fermented tea, also known as green tea. According to the place of origin, there are four categories: Northern Fujian Oolong, Southern Fujian Oolong, Guangdong Oolong, and Taiwan Oolong. Northern Fujian Oolong grown in the core production area of Wuyi Mountain is called rock tea, and those grown on the plains are called continental tea. Wuyi rock teas such as Narcissus, Cinnamon, and Dahongpao are famous for their complex production process, rich aroma, strong layering, and high price. Southern Fujian Oolong teas include Tieguanyin, Yongchun Buddha's Hand, Zhangping Narcissus, etc. The most famous Guangdong Oolong tea is Phoenix Dancong, which has many fragrances, and the most famous are the top ten fragrances. Most of the above products are sold on our website. Taiwan Oolong tea is world-famous, among which the famous ones are Wenshan Baozhong, Qingxin Oolong, Oriental Beauty, etc.

White tea is slightly fermented tea, and its basic production process is withering, sun drying or baking. According to the picking level or raw materials, it can be divided into silver needle, white peony, Shoumei, etc. Famous Chinese white teas include Fuding white tea and Yunnan white tea. Our website sells white tea from the core production area of Fuding and high mountain white tea from Dali, Yunnan. You can purchase the Fuding White Tea Tasting Collection herehttps://lapsangstore.com/products/wt00?_pos=1&_sid=fd902d9f2&_ss=r&variant=44171303649506

Yellow tea is a lightly fermented tea with a fermentation degree between green tea and oolong tea. Its quality characteristics are yellow soup and yellow leaves, which is the result of the yellowing process during the tea-making process. Well-known Chinese yellow teas include Junshan Yinzhen from Yueyang, Hunan, Mengding Huangya from Ya'an, Sichuan, Huoshan Huangya and Huangda Tea from Huoshan, Anhui.

Dark tea is a post-fermented tea, and its basic process is withering, rolling, piling, and drying. The main dark teas include Hunan Anhua dark tea, Yunnan Pu'er ripe tea, Guangxi Liubao tea, etc. Among them, Yunnan Pu'er tea is popular in the market and its technology is developing rapidly, and it has gradually developed into a relatively independent tea variety.

Freeze-dried tea powder and matcha are both powdered forms of tea but differ significantly in their production methods and characteristics: 1. Freeze-Dried Tea Powder: - Production: Made by brewing tea leaves and then freeze-drying the liquid to remove the moisture, leaving behind a fine powder. This process helps preserve the flavor and some nutrients of the original tea. - Types of Tea: Can be made from various types of tea, including black, green, oolong, or herbal teas. - Flavor and Use: Typically used for convenience in instant tea beverages or flavoring. It doesn’t have the same intensity of flavor as matcha. 2. Matcha: - Production: Made from shade-grown green tea leaves (tencha) that are steamed, dried, and then finely ground into a powder. The entire leaf is consumed, which offers a richer flavor and higher concentration of nutrients. - Characteristics: Known for its vibrant green color, rich umami flavor, and high antioxidant content. It’s traditionally used in Japanese tea ceremonies and in various culinary applications. - Flavor and Use: Provides a strong, distinctive flavor and is used in drinks, desserts, and culinary dishes.In summary, while both are powdered teas, freeze-dried tea powder is a more general product that can come from different types of tea and is used primarily for convenience, whereas matcha is a specific type of green tea powder known for its unique production process and rich flavor.

Most of our orders are shipped from tea production areas in China to ensure that the tea you receive is the freshest. We support DHL/SF express international express delivery, and customers in most countries can receive tea within a week of payment. If it is a pre-sale order or it is temporarily unable to be shipped due to holidays or out of stock, our customer service will notify you by mail in time. For more information on shipping policies, please click https://lapsangstore.com/pages/shipping-policy

It usually takes us about 1 working day to process an order. We will try our best to send your package within 24 hours. If the product is out of stock or there are any questions that need to be communicated, we will contact you by email.

We usually use DHL/SF express, which are the fastest and most convenient way to deliver tea internationally. If your address does not support the above two methods, we may use express delivery methods such as EMS.

Once your order has been dispatched, please allow the maximum amount of working days for delivery to receive your order (Express shipping: 3-7 working days). If you haven’t received your order within these timescales you can contact our Consumer Service team either by email at support@lapsangstore.com or throught online chat.

You will receive an email with a link to track your order. For DHL: https://www.dhl.com/en/express.html For Others: https://www.17track.net/en

If your order havn't been shipped and status is processing, we can change the address for you, please email us support@lapsangstore.com.

We’re really sorry about that – please send us the email of receiving your order giving details of the damage and some images within 14 days, quality problem with 30 days(start from delivery date) so we can get it resolved for you as quickly as possible. We will resent the new products to you free of charge.

Accepts the following payment methods: Credit Card: Visa, MasterCard, Maestro, American Express,JCB,Diners Club，Union Pay and Boleto.The total will be charged to your card when the order is shipped. PayPal: Shop easily online without having to enter your credit card details on the website. Alipay（Direct）:Alipay,Alipay HK,GCash,Touch`n Go,Kakao Pay.

In the payment stage, add the promotional code to the ‘Promotional Code’ box and click ‘Apply.’

A PayPal refund should show in your account instantly. If you use other payment method, it will take 3-5 working days for you to receive.