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Shipping Policy

  • 1. Standard Shipping (Local Post)
  • 2. Express Shipping (DHL)
  • 3. Average Delivery Time
  • 4. International considerations

Due to the COVID-19, the basic shipping time may be 1 weeks longer than usual.

1. Standard Shipping

  • 1.1 We use China Post, ePacket and other local Post such as USPS for standard deliveries.
  • 1.2 If your order value is below $45(American Dollar), your order will be dispatched by standard shipping.
  • 1.3 Can ship to PO Box addresses.
  • 1.4 If you do not receive your order within 5 working days from the date of despatch, please contact our Customer Services on (86)15318746511
     or email us at lapsangstore@gmail.com. We would request that you contact as soon as possible and within 45 days of placing your order.  If you contact us outside of this time frame, we are unable to track your order or provide any reimbursement.
  • 1.5 We will replace lost or damaged orders free of charge, we also accept unconditional return but customers should pay for shipping cost. A PayPal refund should show in your account instantly. If you use other payment method, it will take 3-5 working days for you to receive.
  • Return Address:
Name: Eddie
Tel: 86-18773985039
Address Line 1: Junmei Times Tea Industry Ltd
Address Line 2: #809, No.6, Shuiyougang rd, Gulou District
City: Nanjing         Province: JiangsuCountry: China       Zip: 210013
  • 1.6 If your order is returned to us due to several failed delivery attempts, non-collection or an insufficient/incorrect address, we cannot refund any shipping costs.
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      2. Express Shipping

      • 2.1 We use DHL, China Post and EMS for Express Deliveries.
      • 2.2 Order value over $45 enjoy free express shipping. 
      • 2.3 Customers can add express shipping for order value below $45 at checkout page and the cost is $20.
      • 2.4 Aren't able to ship orders to PO Box addresses.
      • 2.5 If you do not receive your order within 4 working days from the date of despatch, please contact our Customer Services on +1 (833) 504-1234 or email us at lapsangstore@gmail.com. We would request that you contact as soon as possible and within 20 days of placing your order.  If you contact us outside of this time frame, we are unable to track your order or provide any reimbursement.
      • 2.6 We will replace lost or damaged orders free of charge, we also accept unconditional return but customers should pay for shipping cost. A PayPal refund should show in your account instantly. If you use other payment method, it will take 3-5 working days for you to receive.
      • Return Address:
      Name: Eddie
      Tel: 86-18773985039
      Address Line 1: Junmei Times Tea Industry Ltd
      Address Line 2: #809, No.6, Shuiyougang, Gulou District
      City: Nanjing         Province: JiangsuCountry: China       Zip: 210013
      • 2.7 If your order is returned to us due to several failed delivery attempts, non-collection or an insufficient/incorrect address, we cannot refund any shipping costs.
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          3. Average Delivery Time

          AreaCarrier
          Shipping Times
          Shipping Fee
          Taxes
          East AsiaLocal Post
          7-10 Business Days
          FreeNot Included
          (Duties are charged by your local Customs authority) 
          DHL
          3-4 Business Days
          15 USD(under $45) / Free(over $45)
          North America
          Local Post
          7-10 Business Days
          Free
          DHL
          3-4 Business Days
          15 USD(under $45) / Free(over $45)
          Middle East
          Local Post
          10-15 Business Days
          Free
          DHL
          3-5 Business Days
          15 USD(under $45) / Free(over $45)
          Russia
          Local Post
          10-15 Business Days
          Free
          DHL
          3-5 Business Days
          15 USD(under $45) / Free(over $45)
          South East Asia
          Local Post
          7-15 Business Days
          Free
          DHL
          3-10 Business Days
          15 USD(under $45) / Free(over $45)
          Australia & New Zealand
          Local Post
          7-10 Business Days
          Free
          DHL
          3-5 Business Days
          15 USD(under $45) / Free(over $45)
          Africa
          Local Post
          10-20 Business Days
          Free
          DHL
          4-6 Business Days
          15 USD(under $45) / Free(over $45)
          Minor Outlying Islands
          Local Post
          10-20 Business Days
          Free
          DHL
          5-7 Business Days
          15 USD(under $45) / Free(over $45)

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          4. International considerations

          Brazil and South Korea have unique shipping regulations. Failing to meet these regulations can result in the shipment being delayed, returned, or destroyed.

          • 4.1 Shipping to Brazil
          • 4.11 For selling products to customers in Brazil, there is a field labeled Additional information on the payment page in the checkout process. This field appears only on the payment page in the checkout process on the online store. It does not appear on Shopify POS or on the mobile app.
          • 4.12 Customers who receive shipments from both outside and inside of Brazil enter their Cadastro de Pessoas Físicas (CPF) or Cadastro Nacional da Pessoa Jurídica (CNPJ) number into this field.
          • 4.2 Shipping to South Korea
          • 4.21 For customers in South Korea and ship their products from outside of South Korea, there is a field labeled Additional information on the payment page in the checkout process. This field appears only on the payment page in the checkout process on the online store. It does not appear on Shopify POS or on the mobile app.
          • 4.22 Packages without a PCCC number on the shipping label might be destroyed or returned.

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