1 Express Service
1.1Based on your location and order details, we use DHL express, SF express and CJ express and other local shipping service. Local delivery service, delivery time, courier method, and freight are shown in the table below:
|Country||Order Type||Express Service||Shpping Fee||Shpping Time|
|China (including Hong Kong and Macau)||All products||SF Express||Free Shipping||2-4 Days|
|South Korea, Japan, USA, Canada, Singapore||Local Warehouse Products||CJ Express|
|>$10 Free||2-4 Days|
|South Korea, Japan, USA, Canada, Singapore||Non-local Products - Tea & Tea Ware||DHL Express||>$60 Free||2-5 Days|
|South Korea, Japan, USA, Canada, Singapore||Non-local Products - Snacks&Mooncakes||EMS Express||>$45 Free||10-15 Days|
|Other Countries||Tea & Tea Ware||Local Express||>$20 Free||2-4 Days|
|Other Countries||Snacks&Mooncakes||DHL Express||>60 Free||3-5 Days|
|Other Countries||Non-local Products - Snacks&Mooncakes||EMS Express||>45 Free||10-15 Days|
1.2 Till now, we have warehouses in China, South Korea, Japan, the United States, Canada and Singapore. All ordered products are preferentially sent from the local warehouse. In the future we plan to add local warehouses in Italy, Australia and other countries.
Click to check our local warehouses products:
PS: We of all of the products in China warehouse and we offer tea brew service, welcome your visit, address: No.6 shuiyougang road, Gulou District, Nanjing, Jiangsu Province.
1.3 Military bases: If you need to deliver goods to military bases, please contact us after placing the order or note in the order, we will use EMS to ship the package, and the delivery time is about 15-20 working days.
1.4 Brazil and South Korea: Brazil and South Korea have unique shipping regulations. Failure to comply with these regulations may result in the goods being delayed, returned or destroyed.
1.41 In Brazil and South Korea, there is a column of supplementary information on the payment page during the checkout process, which only appears during the checkout process of the online store.
1.42 Customers receiving in Brazil enter the Cadastro de Pessoas Físicas (CPF) or Cadastro Nacional da Pessoa Jurídica (CNPJ) number in this field.
1.43 Customers receiving goods in Korea enter the PC customs clearance number in this column.
2 Processing Time
Regardless of the shipping method selected at checkout, we take 1 business day to process your order. Ships Monday to Friday, not weekends and holidays. Once your order has shipped, you will receive a confirmation email with a tracking link, please double check your spam box.
Please note that processing may be delayed for an additional 1-2 business days if the address provided is inaccurate or incomplete. We encourage all customers to thoroughly review their shipping and billing information prior to checkout to ensure any possible delays are avoided.
If you do not receive your package within 10 working days after dispatch, please contact us: firstname.lastname@example.org. You must contact as soon as possible within 20 days of placing your order.
4 International Taxes and Duties
Your order will be shipped using DHL Express or EMS and the courier will pay any duties and taxes on your behalf once they enter the country. In some cases, you may receive an invoice from them for your payment at the destination after the goods have been delivered. Since we can't tell what these fees might be, you can contact us in time.
We also recommend contacting your country's customs or tax agent for appropriate fees and rates for tea. You can refer to HS code 0902409000.
5.1 Return and Refund：If you receive the product unopened, we accept unconditional returns, but the customer should pay for shipping. The PayPal refund should appear on your account immediately. If you use another payment method, it will take 3-5 business days for you to receive it.
Address line 1: Jiangsu Junmei Time Tea Co., Ltd
Address line 2: Room 106, No.6 shuiyougang road, Gulou district
5.2 Products lost or damaged in transit ：All lost or damaged products will be reissued free of charge. We cannot refund any shipping costs if your order is returned to us due to multiple failed deliveries, no pickups, or insufficient/wrong address.
5.3 Incorrect Address Disclaimer:It is the buyer's responsibility to ensure that she or he enters the shipping address correctly. We do our best to expedite processing and shipping times, so cancellations/changes to orders or changes to order addresses have very small intervals. If you decide to cancel the order or change the delivery address, please contact us at email@example.com immediately after placing the order. We will do our best to make changes, however, we cannot guarantee that we will be able to do so.
If our team is too late to cancel your order, some products can be returned to the local warehouse after receiving the package, providing you with a full refund, and some products only sent from China will not be refunded, please communicate with us to confirm before proceeding operate.
5.4 Appears to have been delivered but not actually delivered:If the logistics information shows that the item has been delivered to your order address, but you have not received it, please contact us at firstname.lastname@example.org or contact the courier by phone to investigate the issue. We are not responsible for misdelivery of packages not due to incorrect information on our part. If you have previously experienced a lost or stolen package where you live, we recommend that you deliver your package to your work address to ensure you receive it safely
5.5 For snacks with short shelf life such as cakes, or festive products such as mooncakes and zongzi, we may launch pre-sale. Usually we will mark the production start time, transportation time and local time of arrival in the product details, but it may still be affected by force majeure factors, please choose as appropriate. If your order contains pre-sold products, we will choose to ship them separately or in a unified manner according to the situation, and inform you that if you have any needs, please contact us at email@example.com.